Shipping
Shipping is sent via Australia Post standard airmail with signature on delivery and can be tracked via the Australia Post website.
All orders are made and packaged in our studio. As some items are made to order shipping time for each item may vary. Please allow up to 4 weeks for dispatch. This process of handmade to order helps us move towards a sustainable business, your choice of waiting for your item allows us to make this a reality.
Once shipped, your order should take between 2 - 7 business days (Australia) and 3 - 21 business days (International) to arrive. Please note transit times will vary. All orders will come with a tracking number for secured shipping.
Please nominate a current address that is a trusted residence or work place. We cannot be held responsible if incorrect details are given, or if your postal slip is stolen. If you provide us with an incorrect shipping address, and your item is returned to us, you must purchase another postage fee.
Bulky, heavy, multiple items and remote areas could require an additional shipping fee. We will quote you on shipping prior to processing your order if this is the case. Please allow extra time for regional areas.
Please note our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country's government website for more information.
Returns
As we are a slow made business that believes in making purchases with purpose, we do not offer change of mind, exchange or refunds.
With each piece handmade to order all sales are final and no returns can be made. Please pick your purchases carefully and don’t hesitate to contact us before purchasing.
If a piece has broken on the way or was delivered faulty, please contact us and we will try our best to figure out the best outcome. Please note that handcrafted items will vary slightly due to their handmade nature.
These products are built to last, if you need a repair please don't hesitate to contact us. We hope to create an item that lives its life fully in yours.
We reserve the right not to undertake a repair, or to charge a fee to repair any goods returned after a 6-month period. We are happy to undertake a repair at a fee upon inspection of the item. Exclusions for repairs include carelessness and not following the jewellery care instructions.
In the case of a repair or exchanging a product for replacement the item must be shipped via tracked post, items lost via untracked post will be at the sender's expense.